You have a 14 day right of withdrawal, from the date you purchased the virtual credits (called sinchis). During this time period, you are able to cancel your purchase and request a refund. You can exercise your right of withdrawal by contacting PaymentWall within 14 days of the date of purchase.
Your withdrawal right only applies until you use the sinchis provided.
Warning: Sinchis refund will not be issued if the user has less sinchis in his/her account than the equivalent in US dollars of the requested refund amount.